Basic Rights of Member-Consumer-Owners (MCOs)

1. To have quality, reliable, affordable, safe, and regular supply of electric power.


2. To be accorded courteous, prompt, and non-discriminatory service by the electric service provider.


3. To be given a transparent, non-discriminatory, and reasonable price of electricity consistent with the provisions of RA 9136.


4. To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned.


5. To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC.


6. To know and choose the electric service retailer upon the implementation of Retail Competition.


7. To organize themselves as a consumer organization in the franchise area where they belong and where they are served by the distribution utility or as a network of organizations.

Basic Obligations of Member-Consumer-Owners (MCOs)

1. To observe the terms of his contract including, among other things, paying monthly electricity bills promptly and honestly.


2. To allow the faithful and accurate recording of consumption to be reflected in the appropriate device.


3. To allow the utility’s employees / representatives entry/access to his premises for the purposes provided for in Article 29 hereof.


4. To take proper care of metering or other equipment that the electric utility has installed in his premises.


5. To inform the distribution utility and/or proper authorities of ant theft or pilferage of electricity or any damage caused by any person to the electric meter and equipment appurtenant thereto.


6. To cooperate with and support programs on the wise and efficient use of electricity.

Basic Rights of Member-Consumer-Owners (MCOs)

Normally occurs a month after the kwh meter installation.

Reading Schedule

1. Starts from the 10th day of the Month up to 30th day of the Month.
2. Assigned Meter Reader of the Area.
3. This will vary every 3 months.
4. Collection - happens after billing collection of payment for electric consumption.
5. Billing - after meter reading, billing takes place every month. The term “month” for billing will mean the period between 2 consecutive meter readings. Reading is made as nearly as practicable every thirty (30) days.
6. MCOs must pay their electric bill on or before the Due Date.


Note: Due Date 9 days after reading and issuance of electric bill.

Scheduled Power Interruptions

1. A planned interruption, usually to conduct regular preventive maintenance or shutdown of line or equipment.

Unscheduled Power Interruptions

1. Refers to outages to an electricity distribution network or an electricity transmission system.