Basic Rights of Member-Consumer-Owners (MCOs):

• To have quality, reliable, affordable, safe, and regular supply of electric power.
• To be accorded courteous, prompt, and non-discriminatory service by the electric service provider.
• To be given a transparent, non-discriminatory, and reasonable price of electricity consistent with the provisions of RA 9136.
• To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned.
• To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC.
• To know and choose the electric service retailer upon the implementation of Retail Competition.
• To organize themselves as a consumer organization in the franchise area where they belong and where they are served by the distribution utility or as a network of organizations.

Basic Obligations of Member-Consumer-Owners (MCOs):

• To observe the terms of his contract including, among other things, paying monthly electricity bills promptly and honestly.
• To allow the faithful and accurate recording of consumption to be reflected in the appropriate device.
• To allow the electric utility’s employees / representatives entry/access to his premises for the purposes provided for in Article 29 hereof.
• To take proper care of metering or other equipment that the electric utility has installed in his premises.
• To inform the distribution utility and/or proper authorities of ant theft or pilferage of electricity or any damage caused by any person to the electric meter and equipment appurtenant thereto.
• To cooperate with and support programs on the wise and efficient use of electricity.